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Steve Gray

Random Thoughts from the 4Penny VP of Development

February 2007 - Posts

  • NovaStor - what to do if the backup schedules hang

    I use NovaStor backups with some success... but sometimes the backup schedules hang, and I can't clear them. The schedule page says 'missed', and 'waiting'. In order  to clear the backups, you need to delete the schedules and reset, as detailed below:

     

     

    You will need to delete a file from the NovaBackup folder. Please use the following steps:

     

    1. Close the NovaBackup software.

     

    2. Right-click on the NovaBackup Service icon in the System Tray and select Stop Service.

     

    3. Right-click on the NovaBackup Service icon in the System Tray and select Exit.

     

    4. Press [Ctrl], [Alt], and [Del] keys simultaneously to open the Task Manager window.

     

    5. Verify the novabackup.exe, nbkctrl.exe, and nsengine.exe processes aren’t active. Select each of them and select End Process / End Task if they are still active. You may need to press [Ctrl], [Alt], and [Del] again to open the Task Manager window under Windows 98 and ME.

     

    6. Open the C:\Program Files\NovaStor\NovaBackup\Data\Schedule folder.

     

    7. Delete all files in the Schedule folder.

     

    8. Restart the service.

     

    9. Start the NovaBackup software as normal.